Course curriculum

  • 1

    Techniques for Process Design and Process Innovation

    • 0. Process Innovation-Intro

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    • 1. Learning Objectives

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    • 2. Business Process

    • 3. Function Vs Process

    • 4. Methods to Design Business Process

    • 5. Quality by Design

    • 6. Process Design begins with Product Design

    • 7. Develop Process and Process Control

    • 8. Relocation of Service Customers

    • 9. Examples of Processes and Boundaries

    • 10. Step 1- Set Performance Goals and Targets

    • 11. Select and Construct High level Process design

    • 12. Managing the Process Design