Course curriculum

  • 1

    About the Course- Certified Employee Performance Management Professional

    • About the Course -Certified Employee Performance Management Professional

    • Learning Objectives and Target Audience

  • 2

    Beginning your communication skills journey

    • Introduction to course

    • Performance Management throughout the employee life cycle

    • The performance management process

    • When you don’t take advantage of performance management

  • 3

    Collaborating on performance expectations

    • Collaborative performance management

    • Collaboratively setting goals with your employees

    • The importance of weekly one-on-one meetings

    • Incorporating company core values

    • Relating employee goals to organizational goals

  • 4

    Giving and receiving regular feedback

    • The principles of collaborative language

    • Techniques for giving feedback

    • How to take advantage of getting feedback

    • Strategies to incorporate employee rewards & recognition

  • 5

    Constructive and positive performance conversations

    • General best practices

    • Prepare for an annual performance conversation all year long

    • Preparing for a formal performance conversation

    • What to do during a formal performance conversation

    • When and where to have performance conversations

    • Steps to take after a formal performance conversation

  • 6

    Coaching as a performance and behavior management tool

    • Five steps for successful coaching conversations

    • Six skills to build before you begin coaching employees

    • Tips for identifying and coaching a high performing employee

    • Tips for coaching an employee with declining performance or behavior

    • A simple script for overcoming employee objections or justification of behavior