1.Introduction to instructor and course overview
FREE PREVIEW2.Relationship management and its significance in driving business development
FREE PREVIEW3.Key principles and strategies for effective relationship management
4.Identifying the role of sales and commercial agents in building and managing relationships
5.Techniques for identifying potential clients, stakeholders, and business partners
6.Targeting and segmenting your market effectively
7.Proactive networking and relationship-building approaches
8.Leveraging digital platforms and social media for relationship cultivation
9.Importance of rapport building in business relationships
10.Building trust and credibility with clients and stakeholders
11.Effective communication techniques for business contexts
12.Active listening and empathy in relationship management
13.Developing a client-centric mindset
14.Effective cross-selling and upselling techniques
15.Nurturing long-term partnerships for repeat business
16.Relationship management best practices and success stories
17.Techniques for maintaining client loyalty and customer satisfaction
18.Continuous learning and adaptation in relationship management
19.Developing a personal action plan for implementing relationship management best practices
20.Conclusion and course evaluation
21.Commitment to applying relationship management skills in daily activities
