Course curriculum
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2
Techniques of Business Communications- Scenarios, Strategies and Concepts
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1. Welcome to Business Communication
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2.1 Scenario - 1
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2.2 Commentary on Scenario - 1
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2.3 Scenario - 2
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2.4 Commentary on Scenario - 2
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2.5 Scenario - 3
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2.6 Commentary on Scenario - 3
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2.7 Interview Assignment & Discussion
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2.Enterprise wide Big Q
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3.1 Open Discussion Prompt
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3.2 Close end Questions
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3.3 Open Ended Questions
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3.4 Basic Questions
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3.5 Strategic Questions
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3.6 Rapport-Building Questions
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3.7 Variables for Interview Planning
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3.8 Interviewing Techniques within Scenario 3
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3.9 nformational Interview Assignment
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3.What is Knowledge, Knowledge Management and Knowledge Transfer
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4.1 Commentary- Sample Email 1
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4.2 Commentary- Sample Email 2
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4.3 Clarify Your Purpose
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4.4 Know Your Audience
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4.5 Refine Your Style
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4.6 Video-Activity & Discussion
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5.1 Course Wrap-Up
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