Course curriculum

  • 1

    Introduction = Business Communication

  • 2

    Techniques of Business Communications- Scenarios, Strategies and Concepts

    • 1. Welcome to Business Communication

    • 2.1 Scenario - 1

    • 2.2 Commentary on Scenario - 1

    • 2.3 Scenario - 2

    • 2.4 Commentary on Scenario - 2

    • 2.5 Scenario - 3

    • 2.6 Commentary on Scenario - 3

    • 2.7 Interview Assignment & Discussion

    • 2.Enterprise wide Big Q

    • 3.1 Open Discussion Prompt

    • 3.2 Close end Questions

    • 3.3 Open Ended Questions

    • 3.4 Basic Questions

    • 3.5 Strategic Questions

    • 3.6 Rapport-Building Questions

    • 3.7 Variables for Interview Planning

    • 3.8 Interviewing Techniques within Scenario 3

    • 3.9 nformational Interview Assignment

    • 3.What is Knowledge, Knowledge Management and Knowledge Transfer

    • 4.1 Commentary- Sample Email 1

    • 4.2 Commentary- Sample Email 2

    • 4.3 Clarify Your Purpose

    • 4.4 Know Your Audience

    • 4.5 Refine Your Style

    • 4.6 Video-Activity & Discussion

    • 5.1 Course Wrap-Up